Support & Longevity

Support that stays with the system.

Independent product notice

ClubOps Global by Web Vine Studio is not affiliated with, sponsored by, endorsed by, or connected to any unrelated SaaS company using the same or a similar name. This is a self-hosted, WordPress-based facility operations platform delivered through Web Vine Studio.

ClubOps Global includes free basic support for eligible license holders through built-in Support Tickets, local ticket history, safe diagnostics, email routing to Web Vine support, and optional Support Hub sync.

View ClubOps Global Back to ClubOps
Free Basic SupportSupport TicketsBug ReportsFeature RequestsSafe DiagnosticsSupport Hub
Support Included

Help is available from inside ClubOps.

Eligible license holders can create support tickets directly from ClubOps Global. Tickets are saved in the facility install, emailed to Web Vine support, and can include safe diagnostics when needed.

Included

Free basic support

Eligible license holders have a built-in way to request help with ClubOps Global.

Built In

Support Tickets

Staff can submit bug reports, support requests, and feature requests from inside the plugin.

Organized

Ticket history

Each ticket stays connected to the facility install so support history can be reviewed later.

Automatic

Email routing

Tickets are emailed to Web Vine support by default without asking the facility to configure technical routing fields.

Helpful

Safe diagnostics

When enabled, tickets can include safe environment details that make troubleshooting faster.

Centralized

Support Hub

The ClubOps Support Hub can receive, assign, answer, and close tickets from licensed installs.

Longevity

ClubOps Global is actively maintained.

The product has grown through booking, memberships, billing, staff workflows, public pages, competition tools, communications, gift cards, court operations, and support tickets. The current direction is focused on practical tools facilities can use every day.

Ongoing releasesBuilt-in supportTicket historySafe diagnosticsSupport Hub
  • Support is part of the product.Support Tickets are built into the platform for eligible license holders.
  • Tickets stay connected to the install.Support history, install references, and safe diagnostics help keep support organized.
  • Requests can be tracked.Bug reports, support requests, and feature requests can be handled through a structured workflow.
Platform Features

What ClubOps Global includes.

ClubOps Global connects bookings, memberships, payments, programs, staff workflows, court operations, gift cards, support, and launch tools inside one WordPress-based facility platform.

Bookings & Resources

  • Public booking and staff booking workflows
  • Court, bay, room, lane, simulator, and resource reservations
  • Member and guest booking flows
  • Conflict-aware availability checks
  • Booking holds and payment-state visibility
  • Pay Now and Pay at Counter workflows
  • My Bookings portal views
  • Recurring and permanent reservation support
  • Resource-specific booking rules
  • Simulator-specific booking rules

Court Ops & Open Play

  • Challenge courts
  • Paddle queue management
  • Open play rotation
  • Skill-level sessions
  • Guest limits by membership
  • No-show handling
  • Permanent reservation generation
  • Court conflict resolution
  • DUPR-ready league and rating fields
  • Kiosk check-in workflows

Memberships & Access

  • Membership packages and plans
  • Member codes and digital member cards
  • Access Check workflows
  • Waiver rules and waiver records
  • Guest/member account claim
  • Family and group account support
  • Billing profile linkage
  • Household member selection
  • Membership plan pages
  • Member portal dashboard

Payments & Billing

  • WooCommerce-powered payment handoff
  • Split billing and multi-payer checkout
  • Upcoming Payments center
  • Monthly invoice tracking
  • Pay-now recovery links
  • Payment reminder notices
  • Grace periods and suspension tracking
  • Offline-paid handling
  • Owner billing review tools
  • Currency display and localization controls

Programs & Competition

  • Programs and classes
  • Event listings and calendars
  • Clinics and rosters
  • Program waitlists
  • Leagues
  • Tournaments
  • Standings
  • Scoreboards
  • Match/player history
  • League scheduling and scoring
  • Tournament brackets

Staff & Daily Operations

  • Staff hub
  • Front desk hub
  • Staff roles and permissions
  • Staff schedule management
  • CRM follow-ups
  • Pipeline tools
  • Communications workflows
  • Email list tools
  • Activity logs
  • Reports
  • Live facility boards

Gift Cards

  • Gift card sales
  • Gift card issuing
  • Gift card redemption
  • Balance checker
  • Stored-value adjustments
  • Transaction history
  • Purchaser and recipient details
  • Staff redemption workflows
  • WooCommerce purchase flow
  • Gift card admin controls

Support & Launch Tools

  • Free basic support for eligible license holders
  • Built-in Support Tickets
  • Bug report submissions
  • Support request submissions
  • Feature request submissions
  • Automatic email routing to Web Vine support
  • Ticket history and safe diagnostics
  • Central ClubOps Support Hub
  • Page generator and launch checklist
  • Launch preflight and smoke tests
  • Downloadable launch reports
  • Automation and webhook bridge
  • PWA install prompts