A roadmap built from facility needs.
See how ClubOps Global has grown from booking foundations into a facility operations platform with bookings, memberships, billing, gift cards, court operations, support tickets, and launch tools.
Completed product growth.
ClubOps Global has grown from booking foundations into a connected facility platform with memberships, billing, staff workflows, public pages, competition tools, gift cards, court operations, support tickets, and launch tools.
Initial WordPress Foundation
ClubOps began with an installable WordPress foundation, an admin structure, and the first resource-management model.
Booking Core
The booking engine moved into practical reservation workflows for courts, bays, and other facility resources.
Member Records
Member records, profile details, and facility-user relationships became part of the operating model.
Reservation Conflict Handling
Availability checks and conflict protection were added to help prevent double-booking and staff cleanup.
Payment Visibility
Payment status became visible to staff so unpaid, awaiting-payment, and completed bookings could be managed clearly.
Membership Packages
Membership and package workflows expanded ClubOps beyond one-off booking management.
Waivers & Check-In
Waiver capture, check-in workflows, and member access logic became part of the daily facility flow.
Front-End Improvements
Front-end login, check-in, and booking interactions became smoother for members, guests, and staff.
Live Facility Boards
Live boards gave staff and facility screens a clearer view of occupancy, reservations, and daily activity.
CRM & Follow-Ups
CRM follow-ups and pipeline tools were added for leads, members, prospects, and facility conversations.
Programs, Events & Rosters
Programs, events, classes, rosters, attendance, and waitlists became connected facility workflows.
Competition Tools
Leagues, tournaments, standings, scoreboards, and match tools expanded ClubOps for sports facilities.
PWA & App-Like Access
Install prompts, portal access, and staff/member mobile workflows added app-like access through WordPress.
Staff Roles & Schedules
Staff roles, permissions, and scheduling tools helped facilities manage employees without giving everyone full site access.
Public Release Packaging
ClubOps Global moved into an installable release line with setup tools, public pages, and stronger launch preparation.
Communications Improvements
Communications screens were refined so facility messaging workflows were easier to review and use.
Mail Diagnostics
Mail diagnostics and delivery review tools were added to help facilities troubleshoot communication delivery.
Mail Transport Improvements
Mail transport handling was improved for more dependable facility communication workflows.
Official Platform Release
The 2.0 release connected portals, staff operations, billing recovery, launch tools, split payments, and account workflows.
Split Billing
Multi-payer checkout and split-payment visibility gave facilities more flexible payment collection for group bookings.
Upcoming Payments
The Upcoming Payments center gave members and staff a clearer view of balances and payment actions.
Family & Group Accounts
Family and group account foundations added household-style access, billing, and account relationships.
Account Claim
Account claim workflows helped connect guest records, member records, and WordPress user accounts.
Launch Readiness Tools
Preflight checks, smoke tests, launch reports, page generation, and setup review tools helped facilities prepare for live use.
Automation Bridge
Webhook and API bridge foundations made it possible to connect ClubOps activity to outside systems.
Retention Foundation
Retention scan foundations began connecting member activity, billing status, and follow-up opportunities.
Gift Card System
Gift card sales, issue, redemption, balance checks, adjustments, and transaction history became native workflows.
Court Ops
Challenge courts, paddle queues, open play rotation, skill sessions, no-shows, guest limits, and permanent reservations were added.
Simulator & Resource Rules
Simulator-specific booking rules and resource controls expanded ClubOps beyond standard court scheduling.
DUPR-Ready Workflows
DUPR-ready fields and competition labels were added for rating-based programs, ladders, and events.
Dashboard Integration
Court Ops and Gift Cards were connected to dashboard tiles, metrics, readiness rows, quick actions, and review screens.
Support Tickets
Built-in Support Tickets gave facilities a way to submit bugs, support requests, and feature requests from inside ClubOps.
Central Support Hub
A separate Support Hub plugin added centralized ticket receiving, assignment, replies, statuses, and support tracking.
Automatic Support Routing
ClubOps now generates its own support identity, emails Web Vine support by default, and attempts hub sync automatically.
What is planned next.
Upcoming work is focused on support, reporting, retention, competition, payments, multi-facility management, staff guidance, setup speed, and operational templates.
Support Hub 1.1
Saved replies, faster filtering, facility health summaries, and cleaner reply workflows for the central support inbox.
Owner Analytics
Revenue, memberships, utilization, support activity, program performance, no-shows, and resource demand reporting.
Retention Workflows
Inactive-member follow-ups, renewal prompts, member-risk review tools, and retention-focused staff prompts.
Advanced Booking Intelligence
Reporting for peak times, underused resources, recurring reservation pressure, and missed booking opportunities.
Competition Expansion
More league, ladder, bracket, scoring, standings, DUPR-ready views, and player-history workflows.
Payment Recovery Expansion
More billing recovery, split-payer tracking, invoice review, reminder controls, and owner-level payment visibility.
Multi-Facility Management
Expanded options for operators managing more than one location or facility model.
Training & Staff Guidance
More built-in staff training, guided workflows, and plain-language instructions for front desk teams.
Deeper Automation Bridge
More structured webhook events, API options, and integration-ready activity data for outside systems.
White-Label Launch Polish
More control over labels, generated pages, support copy, and facility-specific terminology.
Operations Templates
Preset templates for pickleball centers, golf simulator facilities, gyms, training centers, and hybrid clubs.
Enhanced Gift Card Controls
More gift card reporting, liability summaries, campaign views, and front-desk tools.
Next development areas.
These areas are planned for the next phase of ClubOps Global development.
Support Hub 1.1
A cleaner support inbox with saved replies, install matching, and faster ticket review.
Owner Dashboard Expansion
More reporting for revenue, resource utilization, no-shows, membership movement, and support activity.
Competition Suite Growth
More league, ladder, bracket, score-reporting, and rating-aware competition workflows.
Facility Templates
Faster setup paths for pickleball, golf simulator, gym, training, and hybrid facility models.
What ClubOps Global includes.
ClubOps Global connects bookings, memberships, payments, programs, staff workflows, court operations, gift cards, support, and launch tools inside one WordPress-based facility platform.
Bookings & Resources
- Public booking and staff booking workflows
- Court, bay, room, lane, simulator, and resource reservations
- Member and guest booking flows
- Conflict-aware availability checks
- Booking holds and payment-state visibility
- Pay Now and Pay at Counter workflows
- My Bookings portal views
- Recurring and permanent reservation support
- Resource-specific booking rules
- Simulator-specific booking rules
Court Ops & Open Play
- Challenge courts
- Paddle queue management
- Open play rotation
- Skill-level sessions
- Guest limits by membership
- No-show handling
- Permanent reservation generation
- Court conflict resolution
- DUPR-ready league and rating fields
- Kiosk check-in workflows
Memberships & Access
- Membership packages and plans
- Member codes and digital member cards
- Access Check workflows
- Waiver rules and waiver records
- Guest/member account claim
- Family and group account support
- Billing profile linkage
- Household member selection
- Membership plan pages
- Member portal dashboard
Payments & Billing
- WooCommerce-powered payment handoff
- Split billing and multi-payer checkout
- Upcoming Payments center
- Monthly invoice tracking
- Pay-now recovery links
- Payment reminder notices
- Grace periods and suspension tracking
- Offline-paid handling
- Owner billing review tools
- Currency display and localization controls
Programs & Competition
- Programs and classes
- Event listings and calendars
- Clinics and rosters
- Program waitlists
- Leagues
- Tournaments
- Standings
- Scoreboards
- Match/player history
- League scheduling and scoring
- Tournament brackets
Staff & Daily Operations
- Staff hub
- Front desk hub
- Staff roles and permissions
- Staff schedule management
- CRM follow-ups
- Pipeline tools
- Communications workflows
- Email list tools
- Activity logs
- Reports
- Live facility boards
Gift Cards
- Gift card sales
- Gift card issuing
- Gift card redemption
- Balance checker
- Stored-value adjustments
- Transaction history
- Purchaser and recipient details
- Staff redemption workflows
- WooCommerce purchase flow
- Gift card admin controls
Support & Launch Tools
- Free basic support for eligible license holders
- Built-in Support Tickets
- Bug report submissions
- Support request submissions
- Feature request submissions
- Automatic email routing to Web Vine support
- Ticket history and safe diagnostics
- Central ClubOps Support Hub
- Page generator and launch checklist
- Launch preflight and smoke tests
- Downloadable launch reports
- Automation and webhook bridge
- PWA install prompts