Terms of Service

Creative & Technical Work

Professional Services

Web Vine Marketing provides services that may include:

• Custom website design and full-stack web development
• WordPress, WooCommerce, plugin, and custom-functionality development
• Mobile, desktop, web, and progressive web application development
• Search engine optimization strategy and implementation
• 3D art, modeling, rendering, composites, animation, and visual assets
• Technical consulting, troubleshooting, integrations, optimization, and maintenance

Statements of Work and Written Agreements

A proposal, estimate, invoice, contract, Statement of Work (“SOW”), email agreement, or other written project documentation may define the specific deliverables, schedule, payment structure, revision limits, ownership terms, support obligations, and client responsibilities for a project.

If a signed written agreement conflicts with these Terms, the signed agreement controls for that project and only to the extent of the conflict.

Changes in Scope

New features, additional pages, added integrations, content entry, expanded revisions, platform changes, emergency work, or work outside the approved scope may require a revised quote, change order, additional payment, or separate agreement.

Project Cooperation

Client Responsibilities

Clients are responsible for providing accurate information, timely approvals, usable content, access credentials, brand materials, account access, and other items reasonably necessary to perform the work.

• Client-provided content must be lawful and must not infringe another party’s rights.
• Clients must maintain access to domains, hosting, payment providers, and third-party accounts unless otherwise agreed.
• Project schedules may change when content, access, feedback, approvals, or payment are delayed.
• Clients must review final pricing, claims, policies, contact information, and business content before launch.
• Clients should maintain current backups and preserve credentials for systems they own or control.

A project may be paused, rescheduled, or closed when required access, feedback, materials, approvals, or payment are not provided within a reasonable period. Restarting an inactive project may be subject to availability and additional fees.

Downloadable & Licensed Goods

Digital Products

Web Vine Marketing may sell or provide WordPress plugins, software packages, applications, UI kits, templates, components, source code, documentation, graphics, digital assets, license keys, updates, and other electronically delivered materials (collectively, “Digital Products”).

Digital Products are intangible goods. Purchase grants only the rights expressly stated in the applicable product license; it does not transfer unrestricted ownership of the product, source code, brand, documentation, or underlying intellectual property.

Product descriptions, demonstrations, screenshots, stated requirements, license limits, and compatibility information form part of the purchase information. Customers are responsible for reviewing them before checkout.

Permission to Use

License Terms and Open-Source Components

Unless a product page or written license states otherwise, purchase grants a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the Digital Product within the number of sites, projects, installations, users, devices, or environments permitted by the purchased license.

Editable Products

When editable files or source code are included, reasonable modification for the purchaser’s own authorized implementation does not transfer ownership or remove the license restrictions that apply to proprietary components, documentation, branding, access systems, updates, support, or hosted services.

Open-Source Components

A Digital Product may include components governed by the GNU General Public License or another open-source license. Those components remain governed by their applicable license, and nothing in these Terms restricts rights expressly granted by that license.

Purchase may also include authorized delivery, license activation, updates, support, documentation, proprietary assets, trademarks, hosted features, or other materials not granted by an open-source license. Access credentials, private download links, support, updates, hosted services, trademarks, and proprietary assets may not be shared, resold, copied, or accessed outside the purchased entitlement.

Fees & Billing

Payments, Deposits, and Taxes

Prices and service fees are stated at checkout or in the applicable product page, invoice, proposal, SOW, or written agreement. Payment is due under the terms shown for the transaction.

• Deposits, retainers, setup fees, reservation payments, and payments for completed work are non-refundable unless a written agreement expressly states otherwise.
• Late or failed payment may suspend work, delivery, licenses, downloads, support, updates, or hosted functionality.
• Late payment may delay or reschedule a project based on current availability.
• Customers are responsible for applicable taxes, bank fees, exchange charges, and payment-provider fees unless law requires otherwise.
• Obvious pricing, invoice, or processing errors may be corrected.

A chargeback or payment reversal does not grant permission to retain, use, distribute, or continue accessing unpaid work, products, services, licenses, or private materials.

Final Digital Sales

Refunds, Returns, and Exchanges

Due to the nature of digital goods—which can be immediately downloaded, copied, retained, installed, reviewed, modified, or stored—Web Vine Marketing maintains a strict no-return, no-exchange, and no-refund policy for Digital Products.

Returns are not permitted and no return window applies. A change of mind, accidental purchase, failure to use the product, incompatibility with an undisclosed environment, failure to read the description, or a decision that the product is no longer needed does not create a refund right.

Delivery, download, corrupted-archive, or valid license-access problems are handled as support matters. The complete policy is available on the Refund & Return Policy page.

Technical Expectations

Support, Updates, Compatibility, and Availability

Support scope, duration, response expectations, update access, and installation assistance may vary by product or agreement. Unless expressly promised in writing, purchase does not include unlimited customization, permanent support, future feature development, or compatibility work for every third-party system.

• No product is guaranteed to work with every host, browser, operating system, theme, plugin, API, page builder, payment gateway, security tool, or server configuration.
• Customers are responsible for reviewing stated requirements and testing changes in a staging environment when appropriate.
• Third-party updates, discontinued APIs, hosting changes, security restrictions, or platform policies may affect functionality.
• Updates, support, or hosted features may require an active license or subscription.
• Features may be modified, replaced, deprecated, or discontinued when reasonably necessary.

Ownership & Deliverables

Intellectual Property

Client Service Deliverables

Unless a written agreement states otherwise, ownership of the final custom deliverables specifically created for a client transfers only after full and final payment. Web Vine Marketing retains ownership of pre-existing tools, reusable code, frameworks, libraries, processes, methods, templates, know-how, licensed assets, and general-purpose components.

Unless prohibited by a written confidentiality agreement, Web Vine Marketing may identify completed public-facing work in a portfolio, case study, client list, demonstration, or marketing material.

Web Vine Digital Products and Brand Assets

Web Vine Marketing retains all rights not expressly granted in its products, documentation, proprietary assets, branding, names, logos, private files, hosted services, and license systems. Removal of a copyright or attribution notice does not transfer ownership.

License Protection

Prohibited Uses

You may not use a product, service, account, or website to:

• Share, publish, leak, resell, sublicense, rent, or distribute proprietary files, credentials, private downloads, or non-open-source assets without written permission
• Bypass, disable, remove, falsify, or circumvent license validation, activation, access controls, update restrictions, usage limits, or security measures
• Create, use, distribute, or promote a “nulled,” cracked, pirated, unauthorized, or license-circumvented version
• Use a single-site or limited license on more installations, businesses, clients, users, or projects than purchased
• Misrepresent authorship, ownership, affiliation, approval, or endorsement
• Copy or use Web Vine trademarks, branding, product names, demonstrations, or marketing assets in a confusing or deceptive way
• Use the website, product, or service for unlawful activity, malware, unauthorized access, abuse, or infringement

These restrictions do not limit rights that an applicable open-source license expressly grants for the open-source components covered by that license.

External Platforms

Third-Party Services and Links

Products and services may interact with hosting companies, payment processors, domain registrars, WordPress, WooCommerce, analytics services, APIs, marketplaces, email providers, app stores, social networks, or other third parties.

Third-party products and services are governed by their own terms, policies, pricing, approvals, availability, and technical requirements. Web Vine Marketing does not control and is not responsible for a third party’s outage, suspension, rejection, policy change, security incident, account decision, price change, discontinued feature, or data handling.

Important Legal Terms

Disclaimer of Warranties

To the fullest extent permitted by law, the website, Digital Products, services, files, content, and deliverables are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express, implied, statutory, or otherwise.

Web Vine Marketing disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, security, compatibility, and results.

No statement, demonstration, estimate, ranking discussion, performance example, roadmap, or informal communication guarantees a particular business, search, revenue, technical, approval, platform, or conversion result unless expressly guaranteed in a signed agreement.

Risk Allocation

Limitation of Liability

To the fullest extent permitted by law, Web Vine Marketing, its owner, contractors, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of revenue, profit, data, business, goodwill, rankings, access, or opportunity; or costs arising from third-party systems, downtime, incompatibility, unauthorized changes, security events, or use or inability to use a product or service.

To the fullest extent permitted by law, aggregate liability for a claim relating to a specific paid transaction will not exceed the amount actually paid to Web Vine Marketing for the product or service giving rise to that claim during the twelve months preceding the event giving rise to liability.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply where prohibited.

Access & Enforcement

Suspension and Termination

Web Vine Marketing may suspend or terminate access to a product, license, account, support, update service, hosted feature, or professional service when reasonably necessary because of nonpayment, fraud, chargeback, security risk, abusive conduct, prohibited use, license violation, unlawful activity, or material breach of these Terms.

Termination does not erase accrued payment obligations, ownership rights, confidentiality duties, license restrictions, or provisions that by their nature should survive termination.

Contract Terms

General Terms

Changes

These Terms may be updated to reflect changes in products, services, operations, law, or platform requirements. The revised version becomes effective when posted with an updated date, unless another effective date is stated.

Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules, except where applicable consumer law requires otherwise.

Severability and Waiver

If a provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver of that provision or any other right.

Entire Agreement and Assignment

These Terms, incorporated policies, and applicable written project or product terms form the agreement relating to the subject matter. You may not assign or transfer your rights or obligations without written permission. Web Vine Marketing may assign these Terms in connection with a reorganization, transfer, or sale of the applicable business or assets.